Friday, December 7, 2012

How to overcome communication difficulties when the culture is bad

A colleague commented on my last blog on communication difficulties:
“ I have noticed that while it is indeed a disruptive member at times, more often it’s the culture of questioning the scope, effort, time, etc - well after the project has been started. If possible, perhaps a future blog could be how a Project Manager (PM) can effect/change the culture of an organization, especially when resources are shared and rotate from project to project.”
Unfortunately, my colleague brings up an important point. As much as I believe the disruptive team member is a problem a PM may face, the PM’s biggest communication issue may come from the organization itself, especially when resources are not only shared, but scarce. And let’s admit now that there are organizations that have a culture where individuals question every initiative that may add to their daily work, and some organizations have negative individuals in them. This is an unfortunate reality that some PMs must face. I am not sure a PM can change a difficult organizational culture, but the question is, how does a PM go forward with their initiative in this environment?
First an admission, then…
So, the first thing to do when there is a problem is to admit there is a problem. Some say that admission is 50% of getting to the solution, and I agree that this is true. If a PM is in a bad place because every initiative is questioned, even if the scope has been agreed on or after the project has started, then the PM must come to terms that this is a risk that must be faced. That does not mean the PM is powerless or even at a disadvantage. As I have stated in previous blogs, the PM must communicate the value of the project, particularly if the project is a strategic initiative.
The PM must also have the proper project documents with him/her at all times. This includes the scope statement, the statement of work, and management signoff on all of them. I was asked recently,  ”How you deal with team members who don’t agree with the project scope?” Well, at the kickoff meeting, I go over the statement of work and the approved scope statement and ask the obvious question, “Are there any questions about the scope of the project?” This does not eliminate ALL of the issues that a negative culture can bring to a project, but it sure helps to disarm the negative person at least in the beginning.
Stay true
This statement means to keep straight, or in PM terminology, keep to the project plan. We all know that change is inevitable in a project. This may open an opportunity for that negative member to question that if there is change, is the scope of the project correct? Remember that a change in scope does NOT mean the original scope was incorrect. It does mean the original scope was incomplete and must be adjusted. That must be the message a PM provides to the project team. Once a deliverable is identified as missing from the project, a PM must communicate the message of adding to the success of the project, or more importantly, adding to the value of a project. This can deflect some of the negative responses to change or even the implementation of the project.
And, if that doesn’t work
Even the best defense of a strategic project can still be met with questioning or negative comments. This may be the reality of the organization, in which case a PM must look him or herself in the mirror and ask a question: “Is this something I must adjust to?” Reality and life are hard teachers. Nothing can teach you a harder and tougher lesson than life. The question isn’t if life is a tough teacher, the question is, are you a good student? Sometimes, the PM (or anyone) must look deep within themselves and ask if there is something they can do about the organization. If the answer is no, then other questions must also be answered. That may be a whole new topic and blog.
These steps may not help change the culture in the organization, but it will help the PM in working the project. 
I am open to discussion at any time on these blogs or anything else related to project management you would like to explore. If you would like to comment about this blog, please do so by posting on this blog or by responding in an email at Benny A. Recine.You may inspire a blog article. I look forward to your comments.

1 comment:

  1. The purpose for it is because sites like Wizard of Odds didn't exist. Players needed to study video poker strategy on their own without the assistance of consultants and pc programs. A strategy list is sort of a} cheat sheet, with a listing of different strategies to win a video poker game typically ordered from one 정카지노 of the best hands to the worse severe|the extra serious}. For instance, in case you have the Ace, King, Queen, Jack and nine of hearts, discarding the nine can present several of} profitable hands. Here is a runthrough of the possibilities and house edge in Video poker and suggestions and strategy that you should to} bear in mind when playing in}. You can even apply playing in} Jacks or Better online or with a cell app to hone your game.